A Consumer Services Veterinary Assistant will assist consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guiding product users through features and functionalities as per standard procedure, and also be the ambassador for our brands and products.

A Day in the life of...

• Respond to customer queries phone and written channels in a timely and accurate way
• Provide and clarify information to the clients regarding the nutrition of the goods for animals
• Offer counselling and suggestions of positive alterations in nutrition, dietary restrictions, pet behaviors and any health issue of the consumers’ pets
• Follow up with customers to ensure their issues are resolved

What will make you successful

• Fluent Written and Spoken in French
• Intermediate Written and Spoken Knowledge on English
•  Bachelor’s degree on Veterinary Medicine, Biology, Food science, or similar
• 1 year+ Experience as a Veterinary technician or Veterinary Assistant or Customer Relations
• Pets’ nutrition and behavior knowledge (steps for pet)
• You have a first experience in customer relations
• Excellent communication and problem-solving skills
• Capable of Multi-tasking and being autonomous while working remotely
• Attention to details, flexible and willing to learn new ways of work and technologies
• Availability to work fully remote on rotative shifts between Monday to Saturday, 8am to 9pm (40h/week)

We offer:

• Direct contract
• Competitive salary and annual bonus according to your performance.
• Flex Benefits - you can chose what benefit is more suitable to you.
• Remote work schedule - must live in Portugal.
• Career progression and possibilities for International Career.
• Initial and continuing training.

We're waiting for you!

Os candidatos interessados, em cumprimento do definido no Regulamento (UE) 2016/679 (RGPD), são convidados a ler a política de privacidade em pt.gigroup.com > Política de Privacidade Candidatos

Parte da Gi Group Holding, a Gi Group reconhece e respeita a diversidade das pessoas e acredita que proporcionar igualdade de oportunidades, através de processos justos com base na meritocracia e competência profissional, valorizar a diversidade de semelhanças e diferenças que criam a singularidade de cada pessoa e promover uma cultura de inclusão eliminando fatores que desencorajam ou dificultam o acesso, a permanência e o crescimento no mundo do trabalho é fundamental para o seu sucesso. Conheça as nossas Políticas Globais de Alto Nível em gigrouholding.com/portugal > Compromisso Social” GI Group cumpre, deste modo, o normativo legal constante da Lei 4/2019, de 10 de Janeiro.