Our client specializes in computer programming and is seeking a Customer Care Specialist.

If you have experience in customer service, fluency in English or Spanish, and a passion for helping others, then this is your opportunity!

What will your duties be?

• Follow up on internal and external customer queries related to the organization's hardware and software products;
• Provide customer support by troubleshooting and processing quotes and orders;
• Achieve positive results by exceeding standards in first contact and customer satisfaction;
• Record every occurrence and customer-related information in the ticketing system;
• Work directly with the various levels of support to resolve problems;
• Contact the channel partner and distributor for all non-technical issues.

What are the requirements to succeed in this role?

• Customer-oriented;
• Good communicator;
• Fluent English and Spanish, Portuguese preferred;
• Previous training in commercial or technical areas.

What do we have to offer?

• Employment contract with Gi Group;
• Flexible working hours;
• Initial and ongoing training;
• Salary package + food allowance;
• Client location: Porto.

If you think you have the profile we're looking for, apply now!

Os candidatos interessados, em cumprimento do definido no Regulamento (UE) 2016/679 (RGPD), são convidados a ler a política de privacidade em pt.gigroup.com > Política de Privacidade Candidatos

Parte da Gi Group Holding, a Gi Group reconhece e respeita a diversidade das pessoas e acredita que proporcionar igualdade de oportunidades, através de processos justos com base na meritocracia e competência profissional, valorizar a diversidade de semelhanças e diferenças que criam a singularidade de cada pessoa e promover uma cultura de inclusão eliminando fatores que desencorajam ou dificultam o acesso, a permanência e o crescimento no mundo do trabalho é fundamental para o seu sucesso. Conheça as nossas Políticas Globais de Alto Nível em gigrouholding.com/portugal > Compromisso Social” GI Group cumpre, deste modo, o normativo legal constante da Lei 4/2019, de 10 de Janeiro.