We are recruiting a Quality/Trainer for our customer Service department fluent in both German and French, that will execute a global quality program that is aimed at making Consumer Engagement Services (CES) Europe operations significantly more reliable and geared to deliver excellent consumer experience.

A Day in the life of...

• Development and implementation of standard methodologies of training
• Provide training classes to new employees and/or Service providing staff to ensure the quality of procedures according to the guidelines
• Leverage the Learning Management System to ensure training development and the accuracy of records

What will make you successful

• Advanced knowledge in German and French
• Knowledge in English or Portuguese
• Experience using help desk software and remote support tools
• Knowledge of CRM systems and social media/Community Management
• Previous knowledge on Consumer Handling (3-year experience - preferable)
• Experienced in leading, training and coaching teams

What we offer

• Local and International Exposure
• Flexible working environment
• Engagement and wellbeing activities

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