Customer Service (French and English) - Lisbon PNS
2024-05-02
Full time
Contrato direto com o cliente
We are looking for dynamic people, who speak French, Portuguese and English.
This job would be for an office in Lisbon, for a position of customer service representative for a Portuguese technology company .
The CSR will have a key role in supporting our operations in Portugal, Spain, France, Belgium, Luxembourg and Poland. You will have the opportunity to work with different markets and have a dynamic day-to-day life characterized by a multiplicity of functions of the greatest importance at the HQ level:
Main Responsibilities:
- Investigate case details to determine the root cause of issues
- Learn and master multiple applications and resources including contact management systems and knowledge bases
- Communicate quickly and effectively to internal and external stakeholders
- Triage and escalate urgent issues in order to drive them to resolution
- Complete thorough documentation and notation on customer contacts and trends
- Provide feedback to management teams regarding processes and trends
Requirements:
- Fluent in oral and written French, Portuguese and English.
- Experience in customer service (preferential)
- Has empathy – the candidate has a deep understanding of the user experience and the ability to resolve customer support requests in thoughtful and creative ways.
- Available to work on site in Lisbon in rotating shifts between 8am and 8pm
What we offer:
- Contract with our client
- Private health insurance
- Gym pass membership
- Other benefits
If you think you are up for the challenge, send us you CV!
#french_lisbon
Os candidatos interessados, em cumprimento do definido no Regulamento (UE) 2016/679 (RGPD), são convidados a ler a política de privacidade em https://pt.gigroup.com. Parte da Gi Group Holding, a Gi Group reconhece e respeita a diversidade das pessoas e acredita que proporcionar igualdade de oportunidades, através de processos justos com base na meritocracia e competência profissional, valorizar a diversidade de semelhanças e diferenças que criam a singularidade de cada pessoa e promover uma cultura de inclusão eliminando fatores que desencorajam ou dificultam o acesso, a permanência e o crescimento no mundo do trabalho é fundamental para o seu sucesso. Conheça as nossas Políticas Globais de Alto Nível em https://www.gigroupholding.com/portugal/compromisso-social/.
Telecomunicações e Contact Centers
Contact Center
89067
Lisboa - Lisboa
Os candidatos devem ler a Política de Privacidade no nosso web site pt.gigroup.com
We are looking for dynamic people, who speak French, Portuguese and English.
This job would be for an office in Lisbon, for a position of customer service representative for a Portuguese technology company .
The CSR will have a key role in supporting our operations in Portugal, Spain, France, Belgium, Luxembourg and Poland. You will have the opportunity to work with different markets and have a dynamic day-to-day life characterized by a multiplicity of functions of the greatest importance at the HQ level:
Main Responsibilities:
- Investigate case details to determine the root cause of issues
- Learn and master multiple applications and resources including contact management systems and knowledge bases
- Communicate quickly and effectively to internal and external stakeholders
- Triage and escalate urgent issues in order to drive them to resolution
- Complete thorough documentation and notation on customer contacts and trends
- Provide feedback to management teams regarding processes and trends
Requirements:
- Fluent in oral and written French, Portuguese and English.
- Experience in customer service (preferential)
- Has empathy – the candidate has a deep understanding of the user experience and the ability to resolve customer support requests in thoughtful and creative ways.
- Available to work on site in Lisbon in rotating shifts between 8am and 8pm
What we offer:
- Contract with our client
- Private health insurance
- Gym pass membership
- Other benefits
If you think you are up for the challenge, send us you CV!
#french_lisbon
Os candidatos interessados, em cumprimento do definido no Regulamento (UE) 2016/679 (RGPD), são convidados a ler a política de privacidade em https://pt.gigroup.com. Parte da Gi Group Holding, a Gi Group reconhece e respeita a diversidade das pessoas e acredita que proporcionar igualdade de oportunidades, através de processos justos com base na meritocracia e competência profissional, valorizar a diversidade de semelhanças e diferenças que criam a singularidade de cada pessoa e promover uma cultura de inclusão eliminando fatores que desencorajam ou dificultam o acesso, a permanência e o crescimento no mundo do trabalho é fundamental para o seu sucesso. Conheça as nossas Políticas Globais de Alto Nível em https://www.gigroupholding.com/portugal/compromisso-social/.
Rua do Poço nº7, 7630-645 São Teotónio-Odemira
Email: faro.geral@gigroup.com