We are looking for a Community specialist (outreach) fluent in French, English and Portuguese to join one of our clients in Lisbon:

• Management of social media and e-Mobility Service Providers (eMSPs) interactions by replying to customers and partners enquiries and comments through their apps
• Learn and master the company's business model and product in order to effectively explain and communicate it with the different users
• Developing and implementing new processes and templates to most common scenarios
• Learn and master multiple applications and resources including contact management systems and knowledge bases
• Perform quality and audit checks to existing EV support and installation processes, ensuring high compliance standards
• Communicate quickly and effectively to internal and external stakeholders
• Triage and escalate urgent issues in order to drive them to resolution
• Complete thorough documentation and notation on customer contacts and trends
• Provide feedback to management teams regarding processes, trends and ensure the quality and efficiency of internal processes.

The Candidate we are looking for:

• Has a high proactive, organized and independent entrepreneurial spirit. The Candidate must be used to working in a fast-paced and ambitious environment
• Is fluent in both oral and written English and French in order to be able to prepare business documents and conduct meetings in these languages. Other languages are a plus
• Has proven experience with community management and feels at easy to autonomously conduct efforts on replying to users in different social media channels
• Has strong written and verbal communication skills – the candidate is an effective communicator and listener, and you adapt easily to varied communication methods
• Has an interest and enthusiasm in the area of electric mobility and, although not fundamental, experiences in the area or in a related area are highly valued
• Is comfortable with working with Google Sheets and Google features
• Is based in Lisbon or willing/looking to relocate to Lisbon.

Get to know our benefits!

• Private health insurance 
• Gym pass membership
• Recurrent team building events in our local teams

Os candidatos interessados, em cumprimento do definido no Regulamento (UE) 2016/679 (RGPD), são convidados a ler a política de privacidade em https://pt.gigroup.com. Parte da Gi Group Holding, a Gi Group reconhece e respeita a diversidade das pessoas e acredita que proporcionar igualdade de oportunidades, através de processos justos com base na meritocracia e competência profissional, valorizar a diversidade de semelhanças e diferenças que criam a singularidade de cada pessoa e promover uma cultura de inclusão eliminando fatores que desencorajam ou dificultam o acesso, a permanência e o crescimento no mundo do trabalho é fundamental para o seu sucesso. Conheça as nossas Políticas Globais de Alto Nível em https://www.gigroupholding.com/portugal/compromisso-social/.