Are you ready to take your career to the next level as a Client Services Manager?

We are seeking a bilingual Client Services Manager (m/f), fluent in both French and English, to join our client’s dynamic operations team in Lisbon. Our client is a leading company specializing in innovative personal insurance solutions tailored for families and employees. Their expert team assists decision-makers in selecting employee benefits plans, whether standard or custom-made, to meet their unique needs.

Key Responsibilities:

Reporting to the Regional Manager, you will lead and support a team of 6 to 12 employees, ensuring the consistent delivery of exceptional customer service in the international health insurance sector. Your mission is to enhance client satisfaction while driving efficient, client-centered operations. You will also focus on fostering a culture of continuous improvement, coaching your team to meet and exceed customer expectations, and ensuring full compliance with company policies and industry standards.

Your Responsibilities Include:

• Monitoring and analyzing activity reports to track performance.
• Ensuring satisfaction for all stakeholders, including policyholders, partners, internal teams, and external customers.
• Upholding and promoting quality standards across your team.
• Contributing to process improvements to boost quality, efficiency, and timeliness.
• Representing the company by preparing and delivering key presentations and meetings.
• Managing and resolving client complaints in a timely manner.
• Collaborating closely with sales managers to further enhance client satisfaction.
• Managing customer relationships within your scope, ensuring proximity, satisfaction, and growth.
• Setting and challenging both individual and team objectives.
• Identifying talent within your team and supporting their growth by understanding their training and development needs.

What You Bring to the Team:

• Proven experience in improving customer journeys, client services, or similar roles.
• A degree in insurance or management is a strong plus.
• Demonstrated experience in a managerial role.
• Exceptional attention to detail, organizational skills, and a results-oriented mindset.
• Adaptability, with the ability to build strong, trusted relationships.
• A collaborative team player with excellent listening skills and a commercial mindset that will drive success in your role.

What Our Client Offers:

• Permanent employment contract.
• Competitive salary package.
• Additional benefits, including health insurance and annual bonuses.
• A hybrid work model for a balanced work-life approach.
• A Monday-to-Friday work schedule, between 8 AM and 7 PM.
• The opportunity to work for a well-established and reputable company.

Send us your up-to-date CV!

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