Client Services Manager | French & English
2024-10-28
Full time
Contrato direto com o cliente
Are you ready to take your career to the next level as a Client Services Manager?
We are seeking a bilingual Client Services Manager (m/f), fluent in both French and English, to join our client’s dynamic operations team in Lisbon. Our client is a leading company specializing in innovative personal insurance solutions tailored for families and employees. Their expert team assists decision-makers in selecting employee benefits plans, whether standard or custom-made, to meet their unique needs.
Key Responsibilities:
Reporting to the Regional Manager, you will lead and support a team of 6 to 12 employees, ensuring the consistent delivery of exceptional customer service in the international health insurance sector. Your mission is to enhance client satisfaction while driving efficient, client-centered operations. You will also focus on fostering a culture of continuous improvement, coaching your team to meet and exceed customer expectations, and ensuring full compliance with company policies and industry standards.
Your Responsibilities Include:
- Monitoring and analyzing activity reports to track performance.
- Ensuring satisfaction for all stakeholders, including policyholders, partners, internal teams, and external customers.
- Upholding and promoting quality standards across your team.
- Contributing to process improvements to boost quality, efficiency, and timeliness.
- Representing the company by preparing and delivering key presentations and meetings.
- Managing and resolving client complaints in a timely manner.
- Collaborating closely with sales managers to further enhance client satisfaction.
- Managing customer relationships within your scope, ensuring proximity, satisfaction, and growth.
- Setting and challenging both individual and team objectives.
- Identifying talent within your team and supporting their growth by understanding their training and development needs.
What You Bring to the Team:
- Proven experience in improving customer journeys, client services, or similar roles.
- A degree in insurance or management is a strong plus.
- Demonstrated experience in a managerial role.
- Exceptional attention to detail, organizational skills, and a results-oriented mindset.
- Adaptability, with the ability to build strong, trusted relationships.
- A collaborative team player with excellent listening skills and a commercial mindset that will drive success in your role.
What Our Client Offers:
- Permanent employment contract.
- Competitive salary package.
- Additional benefits, including health insurance and annual bonuses.
- A hybrid work model for a balanced work-life approach.
- A Monday-to-Friday work schedule, between 8 AM and 7 PM.
- The opportunity to work for a well-established and reputable company.
Send us your up-to-date CV!
Os candidatos interessados, em cumprimento do definido no Regulamento (UE) 2016/679 (RGPD), são convidados a ler a política de privacidade em pt.gigroup.com > Política de Privacidade Candidatos
Parte da Gi Group Holding, a Gi Group reconhece e respeita a diversidade das pessoas e acredita que proporcionar igualdade de oportunidades, através de processos justos com base na meritocracia e competência profissional, valorizar a diversidade de semelhanças e diferenças que criam a singularidade de cada pessoa e promover uma cultura de inclusão eliminando fatores que desencorajam ou dificultam o acesso, a permanência e o crescimento no mundo do trabalho é fundamental para o seu sucesso. Conheça as nossas Políticas Globais de Alto Nível em gigrouholding.com/portugal > Compromisso Social
Intermediação monetária, instituições bancárias, locação financeira, seguros e afins
Seguros
111275
Lisboa - Lisboa
Os candidatos devem ler a Política de Privacidade no nosso web site pt.gigroup.com
Are you ready to take your career to the next level as a Client Services Manager?
We are seeking a bilingual Client Services Manager (m/f), fluent in both French and English, to join our client’s dynamic operations team in Lisbon. Our client is a leading company specializing in innovative personal insurance solutions tailored for families and employees. Their expert team assists decision-makers in selecting employee benefits plans, whether standard or custom-made, to meet their unique needs.
Key Responsibilities:
Reporting to the Regional Manager, you will lead and support a team of 6 to 12 employees, ensuring the consistent delivery of exceptional customer service in the international health insurance sector. Your mission is to enhance client satisfaction while driving efficient, client-centered operations. You will also focus on fostering a culture of continuous improvement, coaching your team to meet and exceed customer expectations, and ensuring full compliance with company policies and industry standards.
Your Responsibilities Include:
- Monitoring and analyzing activity reports to track performance.
- Ensuring satisfaction for all stakeholders, including policyholders, partners, internal teams, and external customers.
- Upholding and promoting quality standards across your team.
- Contributing to process improvements to boost quality, efficiency, and timeliness.
- Representing the company by preparing and delivering key presentations and meetings.
- Managing and resolving client complaints in a timely manner.
- Collaborating closely with sales managers to further enhance client satisfaction.
- Managing customer relationships within your scope, ensuring proximity, satisfaction, and growth.
- Setting and challenging both individual and team objectives.
- Identifying talent within your team and supporting their growth by understanding their training and development needs.
What You Bring to the Team:
- Proven experience in improving customer journeys, client services, or similar roles.
- A degree in insurance or management is a strong plus.
- Demonstrated experience in a managerial role.
- Exceptional attention to detail, organizational skills, and a results-oriented mindset.
- Adaptability, with the ability to build strong, trusted relationships.
- A collaborative team player with excellent listening skills and a commercial mindset that will drive success in your role.
What Our Client Offers:
- Permanent employment contract.
- Competitive salary package.
- Additional benefits, including health insurance and annual bonuses.
- A hybrid work model for a balanced work-life approach.
- A Monday-to-Friday work schedule, between 8 AM and 7 PM.
- The opportunity to work for a well-established and reputable company.
Send us your up-to-date CV!
Os candidatos interessados, em cumprimento do definido no Regulamento (UE) 2016/679 (RGPD), são convidados a ler a política de privacidade em pt.gigroup.com > Política de Privacidade Candidatos
Parte da Gi Group Holding, a Gi Group reconhece e respeita a diversidade das pessoas e acredita que proporcionar igualdade de oportunidades, através de processos justos com base na meritocracia e competência profissional, valorizar a diversidade de semelhanças e diferenças que criam a singularidade de cada pessoa e promover uma cultura de inclusão eliminando fatores que desencorajam ou dificultam o acesso, a permanência e o crescimento no mundo do trabalho é fundamental para o seu sucesso. Conheça as nossas Políticas Globais de Alto Nível em gigrouholding.com/portugal > Compromisso Social
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