We are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: Nestlé Business Services.

They are currently looking to strengthen their team with a Cash Collection Specialist for the German Market (M/F) for the region of Linda-a-Velha, Oeiras, Lisbon.

Main responsibilities:

·      Manage customer/account queries to ensure sales ledger balances are clean on customer account;

·      Successful management of due and overdue balances on customer account, maximizing On Time Payment for all Customers;

·      Notify Markets of uncollectable debt risks & mitigate where possible;

·      Collection activities based on Market Collection Strategy;

·      Respond to incoming collection concerns from the customer and internal stakeholders;

·      Focus on Customer Service, ensuring good communication levels to identify and resolve problems on customer’s accounts;

·      Analyze and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR’s);

·      Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving;

·      Execute identified business and internal controls of Collections processes;

·      Review and propose updates, through company, to the Standard Routines due to legal or process changes.

·

Ideal Profile:

·      Degree in Business, Finance, Economics or similar preferred but not essential;

·      Knowledge of basic Finance Terminology and notions required (Debit and credit Accounting rules);

·      Fluent in English and German;

·      Good computer skills, including Microsoft Office applications;

·      Good problem solving and analytical skills;

·      Positive Thinking, willingness to learn and Team Player attitude required;

·      Good Organization and Prioritization skills to be able to cope with a fast pace environment;

·      Strong work ethic and Respectfulness required.

We offer:

• Direct contract with our client.
• Competitive salary and annual bonus according to your performance.
• Flex Benefits - you can chose what benefit is more suitable to you.
• Remote or hybrid work schedule - must live in Portugal.
• Career progression and possibilities for International Career.
• Initial and continuing training.

We're waiting for you!

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