We are recruiting for the Shared Services Center of a multinational, a Cash Collection Specialist for the German Market o strengthen their team for the region of Matosinhos.

Main responsibilities:

• Manage customer/account queries to ensure sales ledger balances are clean on customer accounts;
• Successful management of due and overdue balances on customer account, maximizing On Time Payment for all Customers;
• Notify Markets of uncollectable debt risks & mitigate where possible;
• Collection activities based on Market Collection Strategy;
• Respond to incoming collection concerns from the customer and internal stakeholders;
• Focus on Customer Service, ensuring good communication levels to identify and resolve problems on customers’ accounts;
• Analyze and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR’s);
• Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving;
• Execute identified business and internal controls of Collections processes;
• Review and propose updates, through company, to the Standard Routines due to legal or process changes.

Ideal Profile:

• Degree in Business, Finance, Economics or similar preferred but not essential;
• Knowledge of basic Finance Terminology and notions required (Debit and credit Accounting rules);
• Fluent in English and German;
• Good computer skills, including Microsoft Office applications;
• Good problem-solving and analytical skills;
• Positive Thinking, willingness to learn and a Team Player attitude required;
• Good Organization and Prioritization skills to be able to cope with a fast-paced environment;
• Strong work ethic and Respectfulness required.

We offer:

• Direct contract with our client.
• Hybrid work schedule
• Initial and continuing training.

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