We are looking for a Training Specialist to join our team, reporting to the Quality & Training Manager. The selected professional will play a key role in developing and implementing effective training programs that enhance the skills, knowledge, and performance of employees in customer-facing roles. The ultimate goal is to strengthen engagement, improve service quality, and ensure exceptional customer satisfaction for a premium international brand.

A day in the life of a Training Specialist:

• Assess training needs within customer-facing teams and design, develop, and deliver educational programs aligned with service quality standards.
• Act as an ambassador of the brand, maintaining deep knowledge of products, services, and sustainability initiatives.
• Continuously enhance personal expertise in coffee, machines, and customer service processes, identifying areas for self-development.
• Ensure service quality by monitoring customer interactions, promoting customer retention, and identifying sales opportunities.
• Manage challenging conversations and provide constructive feedback and solutions to CRC Experts and Team Leaders.
• Deliver training programs covering the essential skills and knowledge required for all customer-related functions.
• Conduct role-play and simulation activities to develop interpersonal skills such as negotiation, teamwork, and conflict resolution.
• Collaborate with Team Leaders and Managers to support on-the-job training and promote professional growth.
• Organize and coordinate training initiatives that prepare employees for career advancement opportunities.

What will make you successful:

• University degree or equivalent in business, commerce, or a related area.
• Proven experience as a Customer Service Trainer or in a similar position.
• Training certifications and familiarity with diverse teaching methods are considered an asset.
• Experience working with premium brands is advantageous.
• Strong analytical, coaching, and communication skills, both written and verbal.
• Proficiency in Microsoft Office tools (Outlook, PowerPoint, Excel).
• Fluency in English and proficiency in French or Swiss German.
• Solid understanding of labor legislation and HR practices.
• Professionalism, adaptability, and a strong sense of integrity.

What we offer:

• Direct contract with our client.
• Competitive salary and annual bonus according to your performance.
• Flex Benefits - you can choose what benefit is more suitable for you.
• Remote or hybrid work schedule - must live in Portugal.
• Career progression and possibilities for an International Career.
• Initial and continuing training.

If you have a passion for learning and development, enjoy empowering others, and want to make a meaningful impact in a dynamic environment, we invite you to apply.

Os candidatos interessados, em cumprimento do definido no Regulamento (UE) 2016/679 (RGPD), são convidados a ler a política de privacidade em pt.gigroup.com > Política de Privacidade Candidatos

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