We are recruiting a Collections Junior Specialist - French Speaker for one of our clients in Lisbon. Are you fluent in French and do you have experience in Collections?

A day in the life of...

• Manage customer/account queries to ensure sales ledger balances are clean on customer account;
• Successful management of due and overdue balances on customer account, maximizing On Time Payment for all customers;
• Notify markets of uncollectable debt risks & mitigate where possible;
• Collection activities based on Market Collection Strategy;
• Respond to incoming collection concerns from the customer and internal stakeholders;
• Focus on Customer Service, ensuring good communication levels to identify and resolve problems on customer’s accounts;
• Analyse and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR’s);
• Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving;
• Execute identified business and internal controls of Collections processes;
• Review and propose updates, through company, to the Standard Routines due to legal or process changes.

What will make you successful

• Degree in Business, Finance, Economics or similar;
• Proficiency in English and French;
• Strong computer skills, including Microsoft Office applications (Word, PowerPoint, Excel);
• Strong problem solving and analytical skills;
• High Customer Service skills;
• Able to propose and implement improvements in procedures.

What we offer

• Engagement and wellbeing activities;
• Competitive salary and annual bonus according to your performance;
• Flex Benefits

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