Are you a German speaker that is passionate about technology and sustainability? Do you want to be part of shaping the future of electric mobility? One of our clients is looking for proactive and customer-focused professionals to join our team as Level 1 Technical Support Specialists for eMobility Charging Infrastructure.

As a member of our eMobility team, you will be the first point of contact for companies experiencing issues with electric vehicle (EV) charging stations. Your mission is to ensure minimal downtime for EV chargers while delivering outstanding customer service.

Key Responsibilities:

• Manage and direct the daily activities of the agents, including creative resource planning and implementing call center strategies and operations
• Carry out needs, assessments, and performance reviews
• Setting and meeting performance targets for efficiency and quality
• Ensure that the Service Delivery processes and client-specific KPI targets.
• Practice and ensure compliance with all policies and procedures of the company
• Coordinate and cooperate and collaborate with fellow coaches serving a shared customer base to ensure a seamless customer experience
• Coordinate with Recruitment, and IT, and liaise with the HR team.

Who we are looking for:

• Experience: 2-3 years of experience working as a Team Leader in a BPO is an advantage but not required
• Languages: German (C1 or above); English (B2)
• Flexibility: Ability to work in a shift-based environment, including weekends and holidays.

Our offer:

• Be part of a global leader in innovative technology and sustainable solutions.
• Work in a dynamic and supportive environment focused on teamwork and continuous improvement.
• Contribute to building a better future by supporting the adoption of electric mobility.
• Enjoy opportunities for professional growth and development.

If you're ready to make a difference in the world of eMobility, apply now to become a Level 1 Technical Support Specialist!

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Os candidatos interessados, em cumprimento do definido no Regulamento (UE) 2016/679 (RGPD), são convidados a ler a política de privacidade em pt.gigroup.com > Política de Privacidade Candidatos

Parte da Gi Group Holding, a Gi Group reconhece e respeita a diversidade das pessoas e acredita que proporcionar igualdade de oportunidades, através de processos justos com base na meritocracia e competência profissional, valorizar a diversidade de semelhanças e diferenças que criam a singularidade de cada pessoa e promover uma cultura de inclusão eliminando fatores que desencorajam ou dificultam o acesso, a permanência e o crescimento no mundo do trabalho é fundamental para o seu sucesso. Conheça as nossas P