Location: Lisbon

Sector: Retail

Work Mode: Hybrid

Language: French

We are seeking a Credit & Collections Specialist to join our team in Lisbon. In this role, you’ll proactively manage a portfolio of complex B2B customer accounts, ensuring timely cash collection and minimizing overdue balances. You will collaborate closely with Sales, Customer Service, and Finance, resolving payment issues and disputes efficiently.

Your day to day:

• Credit and Collections: Proactively manage a designated portfolio of complex B2B customer accounts to ensure timely cash collection and minimize overdue balances.
• Stakeholder Engagement: Build strong, collaborative relationships with Sales, Customer Service, and Finance teams to quickly resolve disputes and payment issues.
• Process Improvement: Identify and propose solutions to continuously improve collection processes, systems, and cash application efficiency.
• Reporting & Analysis: Prepare accurate forecasts, analyze collection trends, and report on key KPIs

Who we are looking for:

• Experience: Proven experience (2+ years) in B2B credit control, accounts receivable, or cash collection, ideally within an international Shared Services environment.
• Language Skills: Fluency in French and English (minimum B2 level).
• Technical Skills: Strong proficiency with ERP systems (e.g., SAP, Oracle) and MS Excel.
• Soft Skills: Negotiation, communication, and problem-solving skills. A strong sense of ownership and urgency.

What we offer:

• Immersion in a culturally diverse team
• Flexible working environment
• Annual bonus according to your performance

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