Location: Lisboa, Portugal | Hybrid (2 days/week in-office)

We are looking for a a fluent French-speaking Customer Service Team Lead to drive operational excellence in a multinational business solutions environment. You will manage a team of Customer Service Specialists, ensuring high standards in customer engagement, service delivery, and ongoing improvement.

Key Responsibilities:

• Lead, motivate, and develop a high-performance team.
• Ensure service standards and customer retention through tailored solutions.
• Serve as a brand ambassador and key liaison between management and frontline teams.
• Monitor team performance and implement best practices for quality and efficiency.
• Enforce people management principles and resolve performance/behavior issues promptly and fairly.
• Collaborate with supporting functions to identify and drive process improvements.

Requirements:

• Minimum 1-2 years’ experience as a Customer Service Team Leader.
• Fluent in French ans English, best if you have Italian
• Strong communication, conflict management, and multitasking skills.
• Coaching training and knowledge of labor legislation are valued.

What We Offer:

• Multicultural, dynamic work environment
• Local and international exposure
• Competitive salary and annual bonus
• Flexible benefits and work conditions
• Meal allowance, employee discounts, free coffee at the office
• Career progression, e-learning access, and international mobility opportunities

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